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Frequently asked questions

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The procedure varies depending on whether you are a natural person (direct worker, childminder) or an organisation (association, company approved for personal services).

  • If you are a private individual (natural person or childminder), you can register directly online or by post. For more information, please click here.
  • If you are a legal entity, you can download the registration form (for out-of-home childcare, personal services, taxi company or taxi driver) corresponding to your activity, fill it in and return it by post. For more information, please click here.

If you are employed directly by a private individual (other than an agency), your employer must declare your salary and pay social security contributions. They must therefore join Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on their situation).

Have you changed your company name?

Please send us proof by:

  • Post: CRCESU, Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2
  • Email: service.clients@cr-cesu.fr

Do you want to change your last name (marriage, divorce, etc.) ?

Please send us proof by:

  • post: CRCESU, Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2
  • Email: service.clients@cr-cesu.fr

Do you want to change your postal address (house move, address change, etc.) ?

Change your address from your personal area on the CRCESU website or contact your customer services department by:

  • post: CRCESU, Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2
  • Email: service.clients@cr-cesu.fr
  • phone: +33 (0) 892 680 662 (Service €0.40/min + call charge)

If you apply for affiliation (or registration) online*, you do not need to send any supporting documents, as your bank details and authorisation (for childminders) are entered directly online. Any subsequent change must be supported by sending documents by post, fax or email.

If the application is sent by post, for consideration, it must be accompanied by:

  • a bank statement,
  • for childminders, a photocopy of their certification
  • for legal entities, a copy of the approval or authorisation specifically issued for the activity in question (stating the age of the children and capacity).

Following the European SEPA project, CRCESU will henceforth use the international BIC / IBAN details for bank transfers (replacing bank statement) for the reimbursement of prefinanced CESU.

* Online registration is only available to private individuals and childminders. Legal entities (associations, companies, local authorities providing personal services, self-employed entrepreneurs) must return their paper form to CRCESU.

If you have a NAN (National Affiliation Number) code then you are affiliated.

If not, you are not affiliated.

When you registered, you received a welcome letter giving you:

  • your NAN code (unique code),
  • your password to log on to your personal area,

You can also find your NAN code using the online search engine: https://espacepersonnel.cr-cesu.fr/#/ > "I've forgotten my NAN code" section. If an email address is registered on your CRCESU account, your NAN code will be sent to you by email. If not, please contact customer services.

Our customer services team will be happy to check your registration by calling +33 (0) 892 680 662 (Service €0.40/min + call charge) 

Affiliation on the CRCESU website:
Activation is immediate.
You can make an online deposit immediately through your personal area. Your reimbursement will be triggered once your bank details have been checked by customer services. You will receive an email confirming that your bank details have been processed. You will also receive a welcome letter by post with your NAN code.

Affiliation by post:
Please allow 48 hours for your application to be received.
You will then receive a welcome letter with your NAN code and password to access your personal area on the CRCESU website.

Have you changed your bank account?
Send CRCESU your new bank details and your NAN code without delay. There are several ways to do this:

  • Online: log on to your personal area at www.cr-cesu.fr, go to Your account > Bank details
  • By post: CRCESU Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2
  • Email: service.clients@cr-cesu.fr

Private individuals/childminders: Your bank details must be in your name and postal address.
Do you need to deposit CESU vouchers?
Once your request to change your bank details has been processed, you will receive your new personalised slips. To make a deposit, you must wait for your new slips or for confirmation that CRCESU has taken your request into account.
Do not forget to state your NAN code on all correspondence with CRCESU.

Following the European SEPA project, CRCESU will henceforth use the international BIC / IBAN details for bank transfers (replacing bank statement) for the reimbursement of prefinanced CESU.

Do you want to change the password for your personal area?

Access your personal area using your login details (affiliate code (NAN) and password) given to you when you joined.

  1. Click on Your account
  2. Click on "Change" in the "Password" box
  3. Enter your new password
  4. Enter your new password again
  5. Click on Confirm

Do you want to make your deposit online (online direct deposit via your personal area) and the scratch box is illegible or incorrect?

Send your CESU vouchers by post, preferably secure (registered letter, etc.), together with a personalised slip, to CRCESU - Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2

Don't forget to endorse your CESU vouchers, i.e. write your full name and NAN code on the back of each voucher and sign.

Do you no longer have a slip and would like to use a photocopy?

Photocopies of slips are not accepted.
Each slip is uniquely numbered.

Would you like to request some slips?
Place your order with your customer services department on +33 (0) 892 680 662 (Service €0.40/min + call charge)

The deposit slips will be sent to you free of charge by CRCESU.

Private individual, childminder: Have you sent your CESU vouchers by post and CRCESU has not received them?

  1. Send a written request to CRCESU, together with a photocopy of your CRCESU personalised slip or a copy of section 1 (part to be retained)
  2. After verification, CRCESU will send you:
    a. A certificate of non-reimbursement
    b. A declaration of loss or theft. This document must be completed by your employer and sent to the issuer of the voucher(s) concerned. The issuer will decide whether or not to reissue the vouchers.

Please note that no declaration can be made in the event of the loss or theft of a bank deposit.

Have you checked the history of your deposit and found that there are unpaid vouchers (reason: opposition)?

Please contact the beneficiary* of the CESU voucher(s) so that they can contact the issuer concerned.

*Employer for private individuals and childminders

Are you affiliated to CRCESU?
Not all banking networks collect prefinanced CESU.

To deposit your CESU at the counter of one of the partner banks, you must:

  • Be affiliated to CRCESU (If you are affiliated, you have a NAN code made up of 1 to 7 digits * 1 digit, e.g.: 123456*7);
  • Attach a deposit slip (no photocopies) - sections 2 and 3 duly completed;
  • Endorse your CESU vouchers, i.e. write your full name and NAN code on the back of each voucher and sign.

If your bank refuses the CESU vouchers (despite the completed deposit slip), send your CESU vouchers by secure post to the following address:

CRCESU
Service affiliation
Centre de traitement EXELA
1 rue de la Mare Blanche
77438 Marne La Vallée Cedex 2

Don't forget to attach your completed deposit slip and to endorse your CESU vouchers (write your full name and NAN code on the back of each voucher and sign).

Faster! Deposit your CESU online via your personal area on the CRCESU website or smartphone application. For more information, click here.

Not yet a CRCESU affiliate?
This is a necessary step if you want to be reimbursed for the CESU vouchers you have been issued. To register online, please click here.

In a letter dated April 2013*, the French Post Office informed us that it was no longer able to deliver envelopes benefiting from the "transport of declared securities" service.
In order to continue having your CESU vouchers reimbursed in complete security, CRCESU offers you the following services:

Private individuals and registered childminders
- Online direct deposit (€0.80 incl. tax per deposit, unlimited vouchers): Through your personal area on our website, in the "online direct deposit" section, you can register your vouchers online. You no longer need to send them to your processing centre.
- Deposit at a bank branch: You deposit your prepared CESU vouchers** at your bank (subject to acceptance by your bank).

*Extract from the information message from La Poste

"...However, the specific conditions of sale currently applicable to this service, which have been sent to all our customers, specify in article 2.2 that declared securities and cash on delivery are excluded from collection and delivery.
Further to our various exchanges with your departments (interview of 20 November 2012 and email of 28 November 2012), I would like to confirm that it is not possible for La Poste to continue to deliver declared securities to you as part of this home delivery service.
As we have already indicated, I would like to draw your attention to the fact that no declared security will be delivered to your home after 29 March 2013...".

**How to prepare your delivery:
1. Endorse your CESU vouchers (write your full name and NAN code on the back and sign).
2. Attach sections 2 and 3 of the completed deposit slip.

Are you a private individual or a childminder?

CRCESU does not deduct any fees from natural persons, except for online deposit (online deposit service). In all other cases, the amount of the payment is equal to the amount of the slip.

Online deposit is an optional and complementary service. You can deposit your CESU vouchers directly through your personal area. It's immediate and secure! The fee is €0.80 (incl. tax) per voucher deposited, unlimited vouchers.

Are you a legal entity (association, company, local authority, self-employed entrepreneur)?

Differences may relate to:

  • Registration fees (deducted when you join)
  • Management fees, depending on the affiliation contract you have signed and the issuer of the CESU vouchers.
  • Charges for secure delivery (e.g. online direct payment).

Details of the charges appear on your invoice sent for each payment and are available in your personal area.

The cases listed in decree 2005-1360 of 3 November 2005 do not provide for a commission to be charged to the CESU beneficiary.

You are not obliged to accept CESU payments. They must be mutually agreed.

The prefinanced CESU vouchers you have received in payment are valid until 31 January of the following year, and you can claim reimbursement from CRCESU up to 28 February*, as evidenced by the postmark or bank stamp. The validity date is printed on the back of the CESU.

It depends on whether you are a natural person, an employee of a private individual-employer, a personal services organisation or a collective childcare organisation.

Employees working directly in their own homes do not need authorisation.

Childminders, who look after children in their own home or in the home of their employer, must have authorisation or approval issued by the General Council.

For personal services organisations working with vulnerable or fragile groups, approval issued by the departmental prefect is required in order to redeem CESU. For other personal services organisations working with non-vulnerable groups, a declaration of activity is required in order to redeem CESU.

Collective childcare facilities must have received authorisation or approval from the General Council. This authorisation may be a proof of opening issued by the prefecture indicating that the facility is authorised to take in children in the specified age range, or a deliberation by the local council.

Whatever the legal status (public or private, etc.) or type of manager, the rules for obtaining approval, authorisation or prior notice from the President of the General Council are the same.

Contact your local Departmental Directorate for Labour, Employment and Vocational Training (DDTEFP) or visit the approvals section of the www.servicesalapersonne.gouv.fr website.

For this type of question, contact the FEPEM (French Federation of Individual Employers):

by phone +33 (0) 825 07 64 64 (Service €0.15/min + call charge)

online http://www.fepem.fr/accueil

If you are employed directly by a private individual (other than an agency), your employer must declare your salary and pay social security contributions. They must therefore join Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on their situation).

There are two ways to sign up for the Urssaf service Cesu:

either online: http://www.cesu.urssaf.fr/cesweb/home.jsp (24-hour turnaround)

or by filling in a paper application form that your employer can obtain from their bank or URSSAF (one month turnaround).

A direct debit authorisation must be attached to the application to pay the social security contributions.

For more information, contact Urssaf service Cesu on +33 (0) 806 802 378 (Free service + call charge) or visit their website: http://www.cesu.urssaf.fr/.

You do not need to ask your employer for a payslip, as you will receive a certificate of pay from Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on your situation).

For more information, visit the Urssaf service Cesu (https://www.cesu.urssaf.fr/) / Urssaf service Pajemploi (https://www.pajemploi.urssaf.fr) website

Are you a minor who wishes to accept prefinanced CESU vouchers as payment?

To accept and be reimbursed for CESU vouchers, you must be 16 years and 1 month old.

Approval to provide personal services is an administrative authorisation issued by the Prefect or the General Council, allowing a company, association or local authority to provide personal services. This document is essential if the organisation is to join CRCESU, redeem its CESU and benefit from tax and social security advantages.

For a childminder, approval is an authorisation issued by the President of the General Council allowing them to practise their profession.

Employers declare their wages to the Urssaf service Cesu so that employees can benefit from social security cover.

Affiliation to CRCESU is required for the reimbursement of prefinanced CESU vouchers issued for the payment of a service.

Collective childcare facilities (crèches, day nurseries, kindergartens, after-school childcare centres, leisure centres for children under 6) are exempt from all costs relating to the reimbursement of prefinanced CESU (article L1271-15-1 of the French Labour Code, amended by law No. 2010-853 of 23 July 2010).

Article L1271-1 of the French Labour Code, amended by law No. 2010-853 of 23 July 2010, states that non-hosted leisure centres for children under the age of 6 may be paid using CESU.

Only optional services such as online deposit, remote electronic transmission or online direct payment are charged.

Given the exemption, collective childcare facilities outside the home are automatically subject to the 21-day circuit.

For this type of question, contact the Urssaf service Cesu. This is the organisation that:

collects social security contributions

issues certificates of employment, payslips and social security forms.

Urssaf service Cesu:

63 rue de la Montat

42961 Saint-Étienne Cedex 9

Tel.: +33 (0) 806 802 378 (Free service + call charge)

www.cesu.urssaf.fr

Childminders: https://www.pajemploi.urssaf.fr

CRCESU, the CESU Reimbursement Centre, reimburses prefinanced CESU to service providers who have accepted them as payment for their services.

Urssaf service Cesu manages the social security declarations of private individuals who employ people in their home.

Of course, you can make a single deposit for all your prefinanced CESU payments.

As with all deposits, all you have to do is endorse each of your vouchers (write your full name and NAN code on the back of each voucher and sign) and specify on your slip:

the number of CESU issued

the total amount you are depositing

the date of deposit

You can ask for the amount of your CESU vouchers to be transferred to another person's account. To do this, you must send CRCESU:

the bank details of this third party

the dated authorisation

You can also ask the Banque de France to exercise your right to a bank account.

Following the European SEPA project, CRCESU will henceforth use the international BIC / IBAN details for bank transfers (replacing bank statement) for the reimbursement of prefinanced CESU.

Are you a private individual or a childminder and want to deposit your CESU vouchers at a bank?

To deposit your CESU at the counter of one of the partner banks, you must:

Be affiliated to CRCESU (If you are affiliated, you have a NAN code (made up of 1 to 7 digits * 1 digit, e.g.: 123456*7));
Attach a deposit slip (no photocopies) - sections 2 and 3 duly completed;
Endorse your CESU vouchers, i.e. write your full name and NAN code on the back of each voucher and sign.

Your deposit slip consists of three parts:

Section 1 (part to be retained) must be filled in with the following information:

Two voucher numbers taken at random from your deposit.
The date of your deposit
The number of vouchers deposited
The total amount of vouchers deposited
The stamp of the bank where you deposit your vouchers

Section 2 (part kept by the bank) must contain the following information:

The date of your deposit
The number of vouchers deposited
The total amount of vouchers deposited

Section 3 - The slip (part that must be attached to your CESU vouchers - vouchers and slip held by a rubber band) must include the following information:

The date of your deposit
The number of vouchers deposited
The total amount of vouchers deposited

Reimbursement times depend on the method of payment chosen for your CESU vouchers.

Are you a private individual or a childminder?

online: if you make a direct deposit online via your personal area, the transfer order is processed within 24 hours (the next working day, subject to validation of your bank details by customer services)
sent by post*: the transfer order is made within 48 to 72 hours, on receipt of your vouchers. You therefore need to allow for additional postal time.
bank deposit*: please allow 10 days for processing in the banking system.
* be sure to include a completed deposit slip with your CESU vouchers.

Are you a legal entity (association, self-employed entrepreneur, local authority, company)?

Once you have triggered the reimbursement, the payment period depends on the contract you have signed: immediate, 7 or 21 days.
Special case: childcare facilities are obliged to follow the 21-day circuit, in line with the exemption from charges from which they benefit.

Reimbursement times depend on the method of payment chosen for your CESU vouchers.

Are you a private individual or a childminder ?

  • Online: if you make a direct deposit online via your personal area, the transfer order is processed within 24 hours (the next working day, subject to validation of your bank details by customer services)
  • Sent by post*: the transfer order is made within 48 to 72 hours, on receipt of your vouchers. You therefore need to allow for additional postal time.
  • Bank deposit*: please allow 10 days for processing in the banking system.

Attention : The reimbursement period may be longer in the event of a security check !

* be sure to include a completed deposit slip with your CESU vouchers.

Are you a legal entity (association, self-employed entrepreneur, local authority, company) ?

Once you have triggered the reimbursement, the payment period depends on the contract you have signed: immediate, 7 or 21 days.

Special case: childcare facilities are obliged to follow the 21-day circuit, in line with the exemption from charges from which they benefit.

Are you a legal entity and you want to secure your CESU voucher shipments?

There are two ways to do this:

Subscribe to direct payment online (CRCESU online): this service enables your customers to pay you directly from the website of the issuer of the CESU vouchers in their possession, without having to give you paper vouchers. There are three options for this service: Express Pack, Relax Pack and Optimal Pack. For more information, click here.

Deposit your CESU online: register your vouchers directly in your personal area on the CRCESU website or the CRCESU mobile application. You no longer send your vouchers. For more information, click here.

Are you a legal entity and you want to secure your CESU voucher shipments?

There are two ways to do this:

Subscribe to direct payment online (CRCESU online): this service enables your customers to pay you directly from the website of the issuer of the CESU vouchers in their possession, without having to give you paper vouchers. There are three options for this service: Express Pack, Relax Pack and Optimal Pack. For more information, click here.
Deposit your CESU online: register your vouchers directly in your personal area on the CRCESU website or the CRCESU mobile application. You no longer send your vouchers. For more information, click here.

Are you a private individual or a childminder and want to make an online deposit?

Log on to your personal area (Your login details, NAN code and temporary and password were given to you when you joined)
Click on Direct deposit (left-hand menu)
Accept the terms and conditions of this service
Make your deposit online by following the instructions on the screen
You will be charged €0.0,80 (incl. tax) per deposit for this service, regardless of the number of vouchers and the amount you deposit.

Save time and deposit your prefinanced CESU on your smartphone with the CRCESU mobile application.

Are you a legal entity and want to deposit your CESU vouchers at a bank?

Legal entities (associations, companies, local authorities, self-employed entrepreneurs) do not have the option of depositing their CESU vouchers in a bank.

There are several ways of redeeming your CESU vouchers:

Subscribe to direct payment online (CRCESU online): this service enables your customers to pay you directly from the website of the issuer of the CESU vouchers in their possession, without having to give you paper vouchers. There are three options for this service: Express Pack, Relax Pack and Optimal Pack. For more information, click here.
Deposit your CESU vouchers online: register your vouchers directly in your personal area on the CRCESU website or mobile application. For more information, click here.
Send your CESU vouchers by post, preferably secure, together with a personalised slip, to CRCESU - Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée cedex 2.

To join the scheme, your minor employee must be at least 16 years and 1 month old.

Do you pay your worker (employee) with CESU vouchers and would like to know if they are affiliated?

If your employee has a NAN (National Affiliation Number) code then they are affiliated.
If not, they are not affiliated.

When they registered, they received a welcome letter with:
their NAN code (unique code),
their password to log on to their personal area on the CRCESU website,

Your worker can also find their NAN code online at https://espacepersonnel.cr-cesu.fr/#/ > "I've forgotten my NAN code" section. Once they have entered their details (full name, date of birth and postcode), your worker will receive their NAN code by email (if an email address is registered on their account). If not, please contact customer services.

Our customer services team will be happy to check your registration by calling

Affiliation on the CRCESU website:

Activation is immediate. Your employee can make an online deposit immediately through their personal area. Their reimbursement will be triggered once their bank details have been checked by customer services. They will receive an email confirming that their bank details have been processed.

Your employee will also receive a welcome letter by post with their NAN code.

Affiliation by post:

Please allow 48 hours for your application to be received.

Your employee will receive a welcome letter with their NAN code and password to access their personal area on the CRCESU website.

If you apply for affiliation (or registration) online, you do not need to send any supporting documents, as your bank details and authorisation (for childminders) are entered directly online. Any subsequent change must be supported by sending documents (post, fax, email).

If the application is sent by post for consideration, it must be accompanied by:

your employee's bank details (bank statement showing the employee's name and postal address),

for childminders, a photocopy of their certification

Following the European SEPA project, CRCESU will henceforth use the international BIC / IBAN details for bank transfers (replacing bank statement) for the reimbursement of prefinanced CESU.

Are you a beneficiary of prefinanced CESU vouchers and would like to pay your employee with your prefinanced CESU vouchers?

To enable your employee to redeem your CESU vouchers, they must be affiliated to CRCESU. There are three ways to do this:

You want to register your employee online: by logging on to the website of the issuer of your CESUs (subject to the issuer activating the service. See the logo on the vouchers or refer to the letter accompanying the vouchers you have received.)

Your employee wishes to register online: by logging on to the CRCESU website www.cr-cesu.fr

Your employee does not have Internet access: your employee must complete the affiliation form available online (Select the profile. The document is available in PDF format at the bottom of the page.) and return it to CRCESU:

CRCESU

Service affiliation

Centre de traitement EXELA

1 rue de la Mare Blanche

77438 Marne La Vallée Cedex 2

If your worker is already affiliated to CRCESU with another employer, they do not need to be affiliated again. Their affiliation is valid for all their current and future employers.

If you decide to employ a private individual in your home, you become an employer. You need to register as an employer with the Urssaf service Cesu / PAJEMPLOI service CESU/ CGSS (depending on your situation) and declare the wages paid and the hours worked on the social security forms or online at Urssaf service Cesu / PAJEMPLOI service CESU / CGSS (depending on your situation).

Prefinanced CESU vouchers are dated for one calendar year (from January to December) and remain valid until 31 January of the following year. The validity date is printed on the back of each CESU voucher.

They can be reimbursed by CRCESU to the affiliated worker until the following 28 February*, as evidenced by the postmark or bank stamp.

Workers can also upload them directly to their private area.

*29 February for leap years

No. In accordance with the law, prefinanced CESU vouchers are used exclusively to pay for personal services.

The company or works council that allocates and finances all or part of the CESU benefits from tax advantages:

A 25% tax credit on aid paid, up to a maximum of €500,000 per financial year.

Exemption from social security contributions up to a maximum of €2,301 per employee per year.

The use of the prefinanced CESU also helps the beneficiaries (individual employers):

They benefit from a reduction in income tax of 50% of the expenses incurred (on the part not covered by a contribution).

You can pay for personal services provided in your own home and for childcare provided outside your home.

This applies to services:

to the family: childminding at home or outside the home by a registered childminder, as well as crèches, kindergartens, day nurseries, day-care centres for children under 6, accompanying children on their trips, home tutoring and lessons, computer assistance, administrative assistance;

daily living: housekeeping and domestic chores, collection and delivery of ironed linen, gardening, odd jobs, caretaking and temporary surveillance of the main or secondary residence, preparation of meals and shopping, delivery of meals and shopping;

for dependent people: assistance for the elderly and disabled, excluding medical procedures, patient care excluding treatment, beauty treatments at home, mobility assistance, taxi fares for the elderly or people with reduced mobility who are entitled to social benefits (personalised independence allowance, disabled adult allowance, etc.) ;

Taxi companies have been able to accept CESUs since 2010.

The law of 23 July 2010, articles 31-1, 17 and 18, stipulates: "The prefinanced universal service employment voucher (CESU) can now be used to pay all or part of the cost of passenger transport services by taxi, financed by social benefits, specifically intended for the elderly or people with reduced mobility."

For more information, visit www.servicesalapersonne.gouv.fr.

Please note: in order to redeem CESU, your employee or the organisation providing the service must be affiliated (registered) with CRCESU (CESU Reimbursement Centre).

Are you a beneficiary of prefinanced CESU vouchers and would like to pay your employee (private individual) with your vouchers?

Your employee (private individual working in your home or registered childminder) must be affiliated to CRCESU if they are not already.

You register as an employer with Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on your situation)

You pay your employee using CESU, supplemented by another payment method if necessary

You declare the wages paid and the hours worked on the social security forms or online to Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on your situation)

CESU vouchers are nominative. The name of the beneficiary appears on the vouchers. Only the beneficiary can use them, with the exception of home help services provided to ascendants "parents, grandparents" who receive the personalised independence allowance. A beneficiary can therefore only donate them in this situation.

CRCESU, the CESU Reimbursement Centre, reimburses prefinanced CESU to service providers who have accepted them as payment for their services.

Urssaf service Cesu manages the social security declarations of private individuals who employ people in their home.

Your crib is not obliged to accept prefinanced CESU vouchers.

However, you should know that crèches, kindergartens, after-school care centres and leisure centres (for children under the age of 6 and children attending nursery or primary school) can now accept CESU vouchers at no cost to them (with the exception of postage and optional services).

However, these organisations must register with CRCESU using the specific form "Collective childcare facilities (outside the home)", which allows them to benefit from free processing of vouchers. Decree no. 2009-1256 of 19 October 2009 amending article D 1271-29 of the French Labour Code.

No, there are several face values (amounts shown on the CESU voucher).

This value is decided by the funder (i.e. the employer, works council, mutual insurance company, etc. that finances the beneficiary's CESU vouchers).

If you employ a private individual directly, you must declare their salary and pay social security contributions. You must therefore join Urssaf service Cesu / Urssaf service Pajemploi / CGSS (depending on their situation). Failure to do so may result in criminal and civil penalties.

There are two ways to sign up for the Urssaf service Cesu:

either online: http://www.cesu.urssaf.fr/cesweb/home.jsp (24-hour turnaround)

or by filling in a paper application form that you can obtain from your bank or URSSAF (one month turnaround).

A direct debit authorisation must be attached to the application to pay the social security contributions.

For more information, contact Urssaf service Cesu on +33 (0) 806 802 378 (Free service + call charge) or visit their website: http://www.cesu.urssaf.fr/.

For more information, contact the FEPEM (French Federation of Individual Employers):

by phone +33 (0) 825 07 64 64 (Service €0.15/min + call charge)

online http://www.fepem.fr/accueil

Prefinanced CESU vouchers can only be used to pay for personal services.

For more information, contact Urssaf service Cesu:

by phone +33 (0) 806 802 378 (Free service + call charge)

online at http://www.cesu.urssaf.fr/cesweb/home.jsp

If you pay an organisation with your CESU, you are a customer. You pay your invoices with your CESU and you do not have to do anything.

If you decide to employ a private individual in your home, you become an employer. You pay your employee's net salary using CESU and you have certain legal obligations to fulfil, such as declaring your employee to the Urssaf service Cesu and paying your social security contributions.

For more information, contact Urssaf service Cesu on +33 (0) 806 802 378 (Free service + call charge) or visit their website: http://www.cesu.urssaf.fr/.

For this type of question, contact the Urssaf service Cesu. This is the organisation that:

collects social security contributions

issues certificates of employment, payslips and social security forms.

Urssaf service Cesu:

3, avenue Émile-Loubet

42961 Saint-Étienne Cedex 9

Tel.: +33 (0) 806 802 378 (Free service + call charge)

www.cesu.urssaf.fr

For childminders: https://www.pajemploi.urssaf.fr

The prefinanced CESU is a payment voucher issued by one of the five structures authorised by the DGE (General Directorate of Enterprises). It is used to pay for personal services. It is identified with the name of the beneficiary and has a defined value.

The declarative CESU, formerly known as the CESU bank voucher, is issued by banks in the form of a cheque book that includes social security sections to be returned to URSSAF.

CRCESU only reimburses prefinanced CESU vouchers.

Is one or more vouchers missing from your booklet? Have you lost your book of CESU vouchers? Have you received someone else's book? Have you received your booklet with scratched vouchers?

For all these questions, contact the funding organisation that issued the vouchers

Place your order with CRCESU customer services at

The deposit slips are sent free of charge by CRCESU.

If the value of your CESUs is less than the total amount due, you can top them up with another payment method of your choice: cash, cheque, bank transfer, etc.

If the value of your CESU exceeds the total amount due, your worker is not obliged to give you change.

For more information, contact Urssaf service Cesu:

by phone +33 (0) 806 802 378 (Free service + call charge)

online at http://www.cesu.urssaf.fr/cesweb/home.jsp

No, your CESU vouchers are dated and can be used for a specific period.

For example, if they were issued in 2023, they can be used until 31 January 2024.

In addition, they are used exclusively to pay for a personal service and cannot be reimbursed.

Reimbursement times depend on the method of payment chosen for the CESU vouchers.

Do you employ a private individual or a childminder?

online: if they make a direct deposit online via their personal area on the CRCESU website, the transfer order is processed within 24 hours (next working day subject to validation of bank details by customer services)

sent by post*: the transfer order is made within 48 to 72 hours, on receipt of their vouchers. You therefore need to allow for additional postal time.

bank deposit*: please allow 10 days for processing in the banking system.

* be sure to include a completed deposit slip with the CESU vouchers.

Do you benefit from services of a legal entity (association, self-employed entrepreneur, local authority, company)?

Once the reimbursement is triggered, the payment period depends on the contract they have signed: immediate, 7 or 21 days.

Special case: childcare facilities are obliged to follow the 21-day circuit, in line with the exemption from charges from which they benefit.

Not all banking networks collect prefinanced CESU.

To deposit their CESUs at the counter of one of the partner banks, your employee must:

Be affiliated to CRCESU (If your employee is affiliated, they have a NAN code made up of 1 to 7 digits * 1 digit, e.g.: 123456*7);

Attach a deposit slip (no photocopies) - sections 2 and 3 duly completed;

Endorse the CESU vouchers, i.e. they must write their full name and NAN code on the back of each voucher and sign.

If the bank refuses their CESU vouchers (despite the completed deposit slip), your employee must send their CESU vouchers by secure post to the following address:

CRCESU

Service affiliation

Centre de traitement EXELA

1 rue de la Mare Blanche

77438 Marne La Vallée Cedex 2

Don't forget to attach the completed deposit slip and to endorse the CESU vouchers (write full name and NAN code on the back of each voucher and sign).

In the case of an approved organisation providing personal services, the employee may:

Send their vouchers by secure post (physical vouchers) to CRCESU

Trigger deposits on their personal area. As a beneficiary, you can make an online deposit to your service provider. Simply visit the website of the issuer stated on your CESU vouchers. Your service provider can trigger the deposits they have received from their personal area on the CRCESU website by choosing one of the solutions offered in the direct online payment services (CRCESU website).

Making an online deposit in your personal area

If they are an employee, they can:

Make an online direct deposit online via their personal area on the CRCESU website or Smartphone application (optional paying service)

Send their vouchers by post to CRCESU

Deposit their vouchers at a partner bank

You can also pay directly online via the website of the issuer of your CESU vouchers.

Have you lost your NAN code?

To find your NAN code, please give us your full name, postal address and date of birth. Our customer services team will be happy to help you:

Email: service.clients@cr-cesu.fr

Phone: +33 (0) 892 680 662 (Service €0.40/min + call charge)

By post: CRCESU Centre de traitement EXELA 1 rue de la Mare Blanche 77438 Marne la Vallée Cedex 2

You can also find your NAN code using the online search engine: https://espacepersonnel.cr-cesu.fr/#/ > "I've forgotten my NAN code" section. If an email address is registered on your CRCESU account, your NAN code will be sent to you by email. If not, please contact customer services.